FAQ

 

What types of digital products does WoollyHub offer?

WoollyHub specializes in a diverse range of high-quality digital products, including premium mockup bundles and modern abstract printable art. These products are designed to enhance creative projects for graphic designers, business owners, and art enthusiasts.

How can I edit the templates and mockups purchased from WoollyHub?

Our digital products come with easy-to-edit templates that allow you to customize them according to your specific needs. Most products are compatible with popular design software, ensuring a seamless editing experience.

What should I do if I encounter issues with my downloaded files?

If you experience any issues with your downloaded files, such as corrupted files or missing elements, please contact us within 7 days of purchase. We will review your case and provide a replacement or corrected file at no additional cost.

Can I return or exchange a digital product?

Due to the digital nature of our products, we do not accept returns or exchanges once a purchase has been completed. All sales of digital items are final. However, if there is a technical issue with the file, we will work to resolve it by providing a replacement or correction.

How long does it take to process a refund?

If a refund is approved due to a technical issue that cannot be resolved, it will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

How can I contact WoollyHub for support?

If you have any questions, issues, or need assistance, you can reach us at woollyhubdb@gmail.com. We are committed to providing support and resolving any concerns you may have.